Welcome to InterAct DigiServe

Digital Servitization reflects the value creation enablement attributed to smart technologies. This is an important strategy that allows manufacturing SMEs to maintain competitiveness and reduce environmental impact. We study and interpret the process of managing information inputs and outputs at distance and how this process fosters new types of services.

SMEs are facing an increasingly competitive, unstable environment. The adoption of digital technologies might contribute to the survival and ultimate growth by providing manufacturing firms with the opportunity to develop different digital servitization business models that depend on the context and organizational design decisions relevant to each SME.

Digital servitization may enhance productivity and competitiveness in manufacturing firms, however the concept has not been applied in the Small-Medium-Sized business context. This is where the present self-assessment toolkit provides value to UK manufacturing SMEs, by providing a practical, applicable guidance in SMEs and their digital servitization journey.